© Copyright Hillary Machinery Inc 2017
Made with Xara
TROUBLESHOOTING & REPAIR
•
SUPPORTING ALL MAJOR BRANDS WITH FANUC, HEIDENHAIN & MITSUBISHI CONTROLS
•
ALSO SUPPORTING FADAL, OKUMA (OSP), MILLTRONICS & HAAS
•
MAJOR COMPONENT REPAIR/EXCHANGE FOR G&L, CINCINNATI, K&T, AND WARNER SWASEY
AUXILIARY SERVICES
•
Rotary Tables
•
Bar Feeders
•
Automation
•
Tool & Part Probes
•
Control Retrofit
•
Machine Rebuild
•
Machine Certification
•
Machine Relocation
•
Fanuc Operator Training
PREVENTATIVE MAINTENANCE ESTIMATED SUMMARY PRICING
•
BASIC LATHE - $800 ~ $1000 + STD TRAVEL RATE
•
COMPLETE LATHE - $1400 ~ $1800 + STD TRAVEL RATE
•
BASIC MILL - $900 ~ $1100 + STD TRAVEL RATE
•
COMPLETE MILL - $1500 ~ $1900 + STD TRAVEL RATE
STANDARD RATES
•
DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM)
•
$95/HR (TRAVEL) / $110/HR (ON-SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS
NECESSARY)
•
NO MILEAGE CHARGE
1.
Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager.
2.
Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync.
3.
RazorSync sends initial automated email to customer confirming the request for service.
4.
Service Manager assigns or RazorSync automatically assigns closest field technician.
5.
RazorSync sends automated email to customer that request has been assigned.
6.
Service Technician responds “in route” via mobile app.
7.
RazorSync sends automated email to customer with an ETA.
8.
Upon arrival, technician responds “arrived” via mobile app.
9.
RazorSync sends automated email to customer advising arrival of service technician.
10.
Upon completion, technician meets with customer who reviews and signs off on the work.
11.
RazorSync sends automated email to customer upon completion with an attached service report.
12.
All information is recorded in the machine’s service history for future needs.
Hillary Machinery
World Class CNC Solutions Since 1984
Hillary Machinery Technical Support
How it Works - We Keep You In The Loop
CNC MACHINE TOOL DIAGNOSTICS ● TROUBLESHOOTING & REPAIR
PREVENTATIVE MAINTENANCE ● AUXILIARY SERVICES
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© Copyright Hillary Machinery Inc 2017
Made with Xara
TROUBLESHOOTING & REPAIR
•
SUPPORTING ALL MAJOR BRANDS
WITH FANUC, HEIDENHAIN &
MITSUBISHI CONTROLS
•
ALSO SUPPORTING FADAL,
OKUMA (OSP), MILLTRONICS &
HAAS MACHINE TOOLS
•
MAJOR COMPONENT
REPAIR/EXCHANGE FOR G&L,
CINCINNATI, K&T, AND WARNER
SWASEY
AUXILIARY SERVICES
•
Rotary Tables
•
Bar Feeders
•
Automation
•
Tool & Part Probes
•
Control Retrofit
•
Machine Rebuild
•
Machine Certification
•
Machine Relocation
•
Fanuc Operator Training
PREVENTATIVE MAINTENANCE
ESTIMATED SUMMARY PRICING
•
BASIC LATHE - $800 ~ $1000 + STD
TRAVEL RATE
•
COMPLETE LATHE - $1400 ~ $1800
+ STD TRAVEL RATE
•
BASIC MILL - $900 ~ $1100 + STD
TRAVEL RATE
•
COMPLETE MILL - $1500 ~ $1900 +
STD TRAVEL RATE
STANDARD RATES
•
DURING NORMAL BUSINESS
HOURS (MON~FRI 8:00 AM ~ 5:00
PM)
•
$95/HR (TRAVEL) / $110/HR (ON-
SITE) + HOTEL & MEALS (ONLY IF
OVERNIGHT TRAVEL IS
NECESSARY)
•
NO MILEAGE CHARGE
1.
Call for service placed to Hillary
Machinery (800)683-1516 and
taken by Service Manager.
2.
Tele-support is attempted. If
unsuccessful, service ticket is
entered into RazorSync.
3.
RazorSync sends initial automated
email to customer confirming the
request for service.
4.
Service Manager assigns or
RazorSync automatically assigns
closest field technician.
5.
RazorSync sends automated email
to customer that request has been
assigned.
6.
Service Technician responds “in
route” via mobile app.
7.
RazorSync sends automated email
to customer with an ETA.
8.
Upon arrival, technician responds
“arrived” via mobile app.
9.
RazorSync sends automated email
to customer advising arrival of
service technician.
10.
Upon completion, technician meets
with customer who reviews and
signs off on the work.
11.
RazorSync sends automated email
to customer upon completion with
an attached service report.
12.
All information is recorded in the
machine’s service history for future
needs.
Hillary Machinery
World Class CNC Solutions Since 1984
Hillary Machinery Technical Support
How it Works - Keeping You in the Loop
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