© Copyright Hillary Machinery Inc 2017
Made with Xara
CNC MACHINE TOOL TROUBLESHOOTING & REPAIR
• SUPPORTING ALL MAJOR BRANDS WITH FANUCTM, HEIDENHAINTM & MITSUBISHITM CONTROLS • ALSO SUPPORTING FADALTM, OKUMATM (OSPTM), MILLTRONICSTM & HAASTM • MAJOR COMPONENT REPAIR/EXCHANGE FOR G<M, CINCINNATITM, K&TTM, AND WARNER SWASEYTMCNC MACHINE TOOL AUXILIARY SERVICES
• Rotary Tables • Bar Feeders • Automation • Tool & Part Probes • Control Retrofit • Machine Rebuild • Machine Certification • Machine Relocation • Fanuc Operator TrainingCNC MACHINE TOOL PREVENTATIVE MAINTENANCE
• TURNING CENTERS • MACHINING CENTERS • BORING MILLS STANDARD RATES • DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM) • $95/HR (TRAVEL) / $110/HR (ON-SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY) • NO MILEAGE CHARGE
1.
Call for service placed to Hillary Machinery (800)683-1516 and taken by Service Manager.
2.
Tele-support is attempted. If unsuccessful, service ticket is entered into RazorSync.
3.
RazorSync sends initial automated email to customer confirming the request for service.
4.
Service Manager assigns or RazorSync automatically assigns closest field technician.
5.
RazorSync sends automated email to customer that request has been assigned.
6.
Service Technician responds “in route” via mobile app.
7.
RazorSync sends automated email to customer with an ETA.
8.
Upon arrival, technician responds “arrived” via mobile app.
9.
RazorSync sends automated email to customer advising arrival of service technician.
10.
Upon completion, technician meets with customer who reviews and signs off on the work.
11.
RazorSync sends automated email to customer upon completion with an attached service report.
12.
All information is recorded in the machine’s service history for future needs.
CNC Machine Tool Technical Service & Support - Reviews
How it Works - We Keep You In The Loop
CNC MACHINE TOOL DIAGNOSTICS ● TROUBLESHOOTING & REPAIR
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Hillary Machinery
World Class CNC Solutions Since 1984
PREVENTATIVE MAINTENANCE ● AUXILIARY SERVICES
Our Guarantee! We fix it or the
service call is FREE!
877-902-3751
© Copyright Hillary Machinery Inc 2017
Made with Xara
TROUBLESHOOTING & REPAIR
•
SUPPORTING ALL MAJOR BRANDS
WITH FANUCTM, HEIDENHAINTM &
MITSUBISHITM CONTROLS
•
ALSO SUPPORTING FADALTM,
OKUMATM (OSPTM), MILLTRONICSTM &
HAASTM
•
MAJOR COMPONENT
REPAIR/EXCHANGE FOR G&L,
CINCINNATITM, K&TTM, AND WARNER
SWASEYTM
AUXILIARY SERVICES
•
Rotary Tables
•
Bar Feeders
•
Automation
•
Tool & Part Probes
•
Control Retrofit
•
Machine Rebuild
•
Machine Certification
•
Machine Relocation
•
Fanuc Operator Training
PREVENTATIVE MAINTENANCE
•
TURNING CENTERS
•
MACHINING CENTER
STANDARD RATES
•
DURING NORMAL BUSINESS
HOURS (MON~FRI 8:00 AM ~ 5:00
PM)
•
$95/HR (TRAVEL) / $110/HR (ON-
SITE) + HOTEL & MEALS (ONLY IF
OVERNIGHT TRAVEL IS
NECESSARY)
•
NO MILEAGE CHARGE
1.
Call for service placed to Hillary
Machinery (800)683-1516 and
taken by Service Manager.
2.
Tele-support is attempted. If
unsuccessful, service ticket is
entered into RazorSync.
3.
RazorSync sends initial automated
email to customer confirming the
request for service.
4.
Service Manager assigns or
RazorSync automatically assigns
closest field technician.
5.
RazorSync sends automated email
to customer that request has been
assigned.
6.
Service Technician responds “in
route” via mobile app.
7.
RazorSync sends automated email
to customer with an ETA.
8.
Upon arrival, technician responds
“arrived” via mobile app.
9.
RazorSync sends automated email
to customer advising arrival of
service technician.
10.
Upon completion, technician meets
with customer who reviews and
signs off on the work.
11.
RazorSync sends automated email
to customer upon completion with
an attached service report.
12.
All information is recorded in the
machine’s service history for future
needs.
Hillary Machinery
World Class CNC Solutions Since 1984
Hillary Machinery Technical Support - Reviews
How it Works - Keeping You in the Loop
Powered by
Our Guarantee! We fix it or the
service call is FREE!
