© Copyright Hillary Machinery Inc 2017
Made with Xara
TROUBLESHOOTING & REPAIR
•
SUPPORTING ALL MAJOR BRANDS
WITH FANUCTM, HEIDENHAINTM,
MITSUBISHITM CONTROLS
FADALTM, MILLTRONICSTM &
HAASTM
•
MAJOR COMPONENT
REPAIR/EXCHANGE FOR G&L,
CINCINNATITM, K&TTM, AND WARNER
SWASEYTM
AUXILIARY SERVICES
•
Rotary Tables
•
Bar Feeders
•
Automation
•
Tool & Part Probes
•
Control Retrofit
•
Machine Rebuild
•
Machine Certification
•
Machine Relocation
•
Fanuc Operator Training
CNC MACHINE TOOL 6x50
•
6 SYSTEM CHECKS / 50-POINTS
OF INSPECTION
•
TURNING CENTERS
•
MACHINING CENTERS
•
BORING MILLS
•
BRIDGE & GANTRY MILLS
STANDARD RATES
•
DURING NORMAL BUSINESS
HOURS (MON~FRI 8:00 AM ~ 5:00
PM)
•
$95/HR (TRAVEL) / $125/HR (ON-
SITE) + HOTEL & MEALS (ONLY IF
OVERNIGHT TRAVEL IS
NECESSARY)
•
NO MILEAGE CHARGE
1.
Call for service placed to Hillary
Machinery (800)683-1516 and
taken by Service Manager.
2.
Tele-support is attempted. If
unsuccessful, service ticket is
entered into RazorSync.
3.
RazorSync sends initial automated
email to customer confirming the
request for service.
4.
Service Manager assigns or
RazorSync automatically assigns
closest field technician.
5.
RazorSync sends automated email
to customer that request has been
assigned.
6.
Service Technician responds “in
route” via mobile app.
7.
RazorSync sends automated email
to customer with an ETA.
8.
Upon arrival, technician responds
“arrived” via mobile app.
9.
RazorSync sends automated email
to customer advising arrival of
service technician.
10.
Upon completion, technician meets
with customer who reviews and
signs off on the work.
11.
RazorSync sends automated email
to customer upon completion with
an attached service report.
12.
All information is recorded in the
machine’s service history for future
needs.
Hillary Machinery
World Class CNC Solutions Since 1984
Hillary Machinery Technical Support
How it Works - Keeping You in the Loop
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labor is FREE!
CNC MACHINE TOOL DIAGNOSTICS
TROUBLESHOOTING & REPAIR
PREVENTATIVE MAINTENANCE
AUXILIARY SERVICES
OPERATOR TRAINING
12 SERVICE TECHNICIANS WITH
OVER 200 YEARS OF EXPERIENCE
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