© Copyright Hillary Machinery Inc 2017
Made with Xara
CNC MACHINE TOOL TROUBLESHOOTING & REPAIR
• SUPPORTING ALL MAJOR BRANDS WITH FANUCTM, HEIDENHAINTM, MITSUBISHITM CONTROLS FADALTM, MILLTRONICSTM & HAASTM • MAJOR COMPONENT REPAIR/EXCHANGE FOR G<M, CINCINNATITM, K&TTM, AND WARNER SWASEYTMCNC MACHINE TOOL AUXILIARY SERVICES
• Rotary Tables • Bar Feeders • Automation • Tool & Part Probes • Control Retrofit • Machine Rebuild • Machine Certification • Machine Relocation • Fanuc Operator TrainingCNC MACHINE TOOL 6x50 PREVENTATIVE MAINTENANCE PLAN
• 6 SYSTEM CHECKS / 50-POINTS OF INSPECTION • TURNING CENTERS • MACHINING CENTERS • BORING MILLS • BRIDGE & GANTRY MILLS STANDARD RATES • DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM) • $95/HR (TRAVEL) / $125/HR (ON-SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY) • NO MILEAGE CHARGE
1.
Call for service placed to Hillary Machinery (800)683-1516 and taken by
Service Manager.
2.
Tele-support is attempted. If unsuccessful, service ticket is entered into
RazorSync.
3.
RazorSync sends initial automated email to customer confirming the
request for service.
4.
Service Manager assigns or RazorSync automatically assigns closest
field technician.
5.
RazorSync sends automated email to customer that request has been
assigned.
6.
Service Technician responds “in route” via mobile app.
7.
RazorSync sends automated email to customer with an ETA.
8.
Upon arrival, technician responds “arrived” via mobile app.
9.
RazorSync sends automated email to customer advising arrival of
service technician.
10.
Upon completion, technician meets with customer who reviews and
signs off on the work.
11.
RazorSync sends automated email to customer upon completion with
an attached service report.
12.
All information is recorded in the machine’s service history for future
needs.
CNC Machine Tool Technical Service & Support
How it Works - We Keep You In The Loop
CNC MACHINE TOOL DIAGNOSTICS ● TROUBLESHOOTING & REPAIR
Powered by
Hillary Machinery
World Class CNC Solutions Since 1984
PREVENTATIVE MAINTENANCE ● AUXILIARY SERVICES ● OPERATOR TRAINING
Our Guarantee! We fix it or the labor is FREE!
877-902-3751
12 SERVICE TECHNICIANS WITH OVER 200 YEARS OF EXPERIENCE
BRANDS WE SERVICE
BRIDGEPORT
CHEVALIER
CINCINNATI MILACRON
CITIZEN
CLAUSING
DAEWOO
DOOSAN
DAH-LIH
DMC
FADAL
FEMCO
FRYER
GANESH
GIDDINGS & LEWIS
GISHOLT
GOODWAY
HANKOOK
HARDINGE
HARRISON
HESSAPP
HITACHI SEIKI
HNK
HONOR-SEIKI
HWACHEON
HYUNDAI
HYUNDAI-KIA
HYUNDAI-WIA
JOHNFORD
KINGSTON
KIRA
KIA
KITAMURA
KURAKI
LAGUN
LEADWELL
LEBLOND
MATSUURA
MIGHTY
MILLTRONICS
MILLWRIGHT
MITSUBISHI
MITSUI-SEIKI
MIYANO
MONARCH
MORI-SEIKI
NAKAMURA
NIIGATA
NOMURA
OKK
O-M
OMAX
QUICKMILL
SAMSUNG
SHARP
SMEC
SMTCL
SNK
SUMMIT
SUNFIRM
SUPERMAX
SUPERTEC
TAI-TAKISAWA
TAKAMAZ
TAKISAWA
TAKUMI
TONGTAI
TONG-TAI
TOPPER
TOS
TOSHIBA
TOYODA
TREVISAN
TSUGAMI
VANGUARD
VICTOR
VIPER
VISIONWIDE
WARNER-SWASEY
WASINO
YAMA-SEIKI
YANG
YCM
YMT
YOU-JI
© Copyright Hillary Machinery Inc 2017
Made with Xara
TROUBLESHOOTING & REPAIR
•
SUPPORTING ALL MAJOR BRANDS
WITH FANUCTM, HEIDENHAINTM,
MITSUBISHITM CONTROLS
FADALTM, MILLTRONICSTM &
HAASTM
•
MAJOR COMPONENT
REPAIR/EXCHANGE FOR G&L,
CINCINNATITM, K&TTM, AND WARNER
SWASEYTM
AUXILIARY SERVICES
•
Rotary Tables
•
Bar Feeders
•
Automation
•
Tool & Part Probes
•
Control Retrofit
•
Machine Rebuild
•
Machine Certification
•
Machine Relocation
•
Fanuc Operator Training
CNC MACHINE TOOL 6x50
PREVENTATIVE MAINTENANCE PLAN
• 6 SYSTEM CHECKS / 50-POINTS OF INSPECTION • TURNING CENTERS • MACHINING CENTERS • BORING MILLS • BRIDGE & GANTRY MILLS STANDARD RATES • DURING NORMAL BUSINESS HOURS (MON~FRI 8:00 AM ~ 5:00 PM) • $95/HR (TRAVEL) / $125/HR (ON- SITE) + HOTEL & MEALS (ONLY IF OVERNIGHT TRAVEL IS NECESSARY) • NO MILEAGE CHARGE
1.
Call for service placed to Hillary
Machinery (800)683-1516 and
taken by Service Manager.
2.
Tele-support is attempted. If
unsuccessful, service ticket is
entered into RazorSync.
3.
RazorSync sends initial automated
email to customer confirming the
request for service.
4.
Service Manager assigns or
RazorSync automatically assigns
closest field technician.
5.
RazorSync sends automated email
to customer that request has been
assigned.
6.
Service Technician responds “in
route” via mobile app.
7.
RazorSync sends automated email
to customer with an ETA.
8.
Upon arrival, technician responds
“arrived” via mobile app.
9.
RazorSync sends automated email
to customer advising arrival of
service technician.
10.
Upon completion, technician meets
with customer who reviews and
signs off on the work.
11.
RazorSync sends automated email
to customer upon completion with
an attached service report.
12.
All information is recorded in the
machine’s service history for future
needs.
Hillary Machinery
World Class CNC Solutions Since 1984
Hillary Machinery Technical Support
How it Works - Keeping You in the Loop
Powered by
Our Guarantee! We fix it or the
labor is FREE!
CNC MACHINE TOOL DIAGNOSTICS
TROUBLESHOOTING & REPAIR
PREVENTATIVE MAINTENANCE
AUXILIARY SERVICES
OPERATOR TRAINING
12 SERVICE TECHNICIANS WITH
OVER 200 YEARS OF EXPERIENCE
BRIDGEPORT cnc machine tool repair
CHEVALIER cnc machine tool repair
CINCINNATI MILACRON cnc machine tool repair
CITIZEN cnc machine tool repair
CLAUSING cnc machine tool repair
DAEWOO cnc machine tool repair
DOOSAN cnc machine tool repair
DAH-LIH cnc machine tool repair
FADAL cnc machine tool repair
FEMCO cnc machine tool repair
FRYER cnc machine tool repair
GANESH cnc machine tool repair
GIDDINGS & LEWIS cnc machine tool repair
GISHOLT cnc machine tool repair
GOODWAY cnc machine tool repair
HANKOOK cnc machine tool repair
HARDINGE cnc machine tool repair
HARRISON cnc machine tool repair
HESSAPP cnc machine tool repair
HITACHI SEIKI cnc machine tool repair
HNK cnc machine tool repair
HONOR-SEIKI cnc machine tool repair
HWACHEON cnc machine tool repair
HYUNDAI cnc machine tool repair
HYUNDAI-KIA cnc machine tool repair
HYUNDAI-WIA cnc machine tool repair
JOHNFORD cnc machine tool repair
KINGSTON cnc machine tool repair
KIRA cnc machine tool repair
KIA cnc machine tool repair
KITAMURA cnc machine tool repair
KURAKI cnc machine tool repair
LAGUN cnc machine tool repair
LEADWELL cnc machine tool repair
LEBLOND cnc machine tool repair
MATSUURA cnc machine tool repair
MIGHTY cnc machine tool repair
MILLTRONICS cnc machine tool repair
MILLWRIGHT cnc machine tool repair
MITSUBISHI cnc machine tool repair
MITSUI-SEIKI cnc machine tool repair
MIYANO cnc machine tool repair
MONARCH cnc machine tool repair
MORI-SEIKI cnc machine tool repair
NAKAMURA cnc machine tool repair
NIIGATA cnc machine tool repair
NOMURA cnc machine tool repair
OKK cnc machine tool repair
O-M cnc machine tool repair
OMAX cnc machine tool repair
QUICKMILL cnc machine tool repair
SAMSUNG cnc machine tool repair
SHARP cnc machine tool repair
SMEC cnc machine tool repair
SMTCL cnc machine tool repair
SUMMIT cnc machine tool repair
SUNFIRM cnc machine tool repair
SUPERMAX cnc machine tool repair
SUPERTEC cnc machine tool repair
TAI-TAKISAWA cnc machine tool repair
TAKAMAZ cnc machine tool repair
TAKISAWA cnc machine tool repair
TAKUMI cnc machine tool repair
TONGTAI cnc machine tool repair
TONG-TAI cnc machine tool repair
TOPPER cnc machine tool repair
TOS cnc machine tool repair
TOSHIBA cnc machine tool repair
TOYODA cnc machine tool repair
TREVISAN cnc machine tool repair
TSUGAMI cnc machine tool repair
VANGUARD cnc machine tool repair
VICTOR cnc machine tool repair
VIPER cnc machine tool repair
VISIONWIDE cnc machine tool repair
WARNER-SWASEY cnc machine tool repair
WASINO cnc machine tool repair
YAMA-SEIKI cnc machine tool repair
YANG cnc machine tool repair
YCM cnc machine tool repair
YMT cnc machine tool repair
YOU-JI cnc machine tool repair
